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Free delivery in the United States

Autumn sale: up to 40% off

CONTACT THE ROSE AND RUE TEAM

Have a question about sizing, your order, delivery or returns? Our customer service team is here to help and make sure you get the support you need.

You can get in touch at any time and we will do our best to reply as quickly as possible. Our usual response time is 1 to 2 working days, depending on the volume of enquiries. To help us assist you more efficiently, please include as much detail as possible in your message, such as your order number, the email address used at checkout and a clear description of your question.

Our team is committed to giving you clear and helpful support, whether you need advice on sizing, help tracking your order or assistance arranging a return or exchange.

Customer service hours:

Monday to Friday: 9:00am to 8:00pm GMT

Saturday and Sunday: 10:00am to 8:00pm GMT
Support

The questions worth answering

Everything you need to know before you place your order.

We dispatch all orders within 1 to 2 business days. Delivery within the U.S. usually takes 5 to 10 business days. Once your order has shipped, you will receive a tracking number by email so you can follow your package every step of the way. We do not cut corners on packaging, your order arrives folded, neat and ready to wear.
Yes. If the fit is not right, we will sort it out. You have 30 days from delivery to request a return or an exchange. Items must be unworn and in their original condition. Get in touch at info@roseandrue.com and we will take care of the rest. Most of our customers find our sizing runs true, if you are between two sizes, go for the larger one.
Our pieces are made from fine silk, washed linen and merino wool blends depending on the garment. We choose our fabrics for their weight, drape and durability, the kind that holds its shape after washing and does not pill after three wears. No synthetic filler. No shortcuts. The weight you feel when you pick it up is intentional.
Our garments follow a relaxed tailored fit, set on the shoulder with room to move through the body. Close enough to look considered, never clinging. If you are unsure, measure your bust and waist and compare them with the size guide on the product page. Most of our customers wear their usual size. If you are between two sizes, we recommend sizing up for an easy, put together look.
That is exactly the idea. A logo is a brand asking you to advertise it. Rose and Rue is built on the principle that quality speaks for itself. No monogram print. No hardware with a name on it. No branding across the chest. The women who wear Rose and Rue do not need a label to signal what they already know, the fabric, the cut and the way a piece falls do that job for them.
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Free U.S. shipping

Every order ships free, coast to coast, with tracking.

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30 day returns

If an item is not right for you, you can return it within 30 days.

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100% secure payment

All transactions are processed and protected securely.

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Designed in New York

Timeless style. Honest fabrics. Made with you in mind.